FAQ

Frequently asked questions
This section helps you with all the questions which you might have while experiencing our app.  
Following sections can help you to find your relevant questions here
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​General​
​What is an information Market?
What are your Trading hours?
How do I Download App?​
​Market and Events​
​Can there be more than one winner in a market?
Can I suggest some events for participation?
what happens when an event settles?

​Trading and Contracts​
​What is the transaction fee for OX?
How do i know whether my bids are fulfilled or not?
How should I decide whether to bid in the event or not?
Can I bid both on Yes and No shares at the same time for the same event?
What sets the price on the front page of the event?
I have changed my mind about my bid, can I cancel my bid?
Can I place more orders than I have funds for?
How are the event outcome decided?
Does OX also provide leverage for placing the bids?
How to increase my earning in OX app?
I placed a bid on some event, that event never happened, what will happen to my bids?
My referral code is not working? I cant see the amount in my wallet post referral?
How does the referral code work?
When do i get my referral bonus?​
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​Desposits and Withdrawls​
​How do I Deposit Money?
How do I redeem Money?
How do I place my bid?
How does the settlement work?
How do I Monitor my Positions?
How do I know whether my bids are fulfilled or not?
Is KYC Mandatory for withdrawal?
I am not been able to withdraw my wallet balance?
I am not been able to deposit money in cash?
I am not been able to withdraw bonus cash from my wallet?
My bid is canceled, but my money is still not in my wallet?
How can I trust that my money is secure?​
For any other assistance on any query please drop us a mail at [email protected] or reach out to us here​
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Cancellation and Refund Policy
General
Last modified 1yr ago